Post Status Excerpt (No. 29) — Better Ways To Support Customers

The Post Status Excerpt Podcast

Have you tried out your own customer support experience? You should. It might be why you’re losing customers.

“If you're a founder of a company go through your own customer experience yourself — with your own eyes.”

In this episode of Post Status Excerpt, Cory and David talk about their best and worst support experiences as customers. If you are a freelancer or small agency and your ability to deal with support issues from customers isn't working, then that's a sign of something broken in your workflow. Companies should try to be more proactive and helpful to customers even if they can't help them immediately or solve all their problems.

Also don't forget: We're encouraging listeners to check out the “Week at WordPress.org” — get the feed here) — and submit your Black Friday / Cyber Monday deals to us at Post Status.

Every week Post Status Excerpt will brief you on important WordPress news — in about 15 minutes or less! Learn what's new in WordPress in a flash. ⚡

You can listen to past episodes of The Excerpt, browse all our podcasts, and don’t forget to subscribe on Spotify, Amazon Music, Google Podcasts, iTunes, Castro, YouTube, Stitcher, Player.fm, Pocket Casts, Simplecast, or by RSS. 🎧

🔗 Mentioned in the show:

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