Technical Support Specialist @ Formidable Forms

Join the Formidable Forms team in helping our users succeed. Plus, work remotely with a flexible schedule while doing it.

Formidable Forms is a world-class form builder for WordPress and makes it easy to create forms on a WordPress site (such as a form for job applications). Formidable Forms provides a drag-and-drop interface so users can easily add, move, and customize fields in their form. Beyond that, Formidable can be used to search and display submissions in a custom format which makes nearly anything possible.

We want all of our users to succeed, by continuing to offer innovative ways of solving their problems. Whether it’s new addons, unit tests, improving existing features, or fixing bugs, it all helps.

Define your full- or part-time work schedule and work from home in your pajamas. Our team is remote, all around the world.

Responsibilities

  • Answer technical support questions about Formidable. Think analytically to come up with logical solutions.
  • Troubleshoot issues and create detailed bug reports.
  • Continue learning and building on your programming languages in order to provide the best customer support in the tech industry and contribute to our plugins.
  • Solve complex problems in simple ways.
  • Bring new ideas to the team in order to help our business continue to grow.
  • Test solutions across multiple browsers and platforms in a local testing environment.
  • Bring new ideas to the team in order to help our business continue to grow.

Qualifications

  • Expert skills in: WordPress, HTML, CSS. Know how to use your browser developer tools to diagnose and debug a problem.
  • Great English writing skills. You’ll be writing and communicating with clients and other team members primarily in writing. Clear and effective communication is key.
  • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion. We have a small team so each member has a lot of responsibility and a lot of involvement in the direction our company takes.
  • Curiosity and the desire to learn. Creative ideas and involvement with our clients fuel the growth of our company. We also need team members who are able to efficiently find answers to their questions.
  • A dependable work environment. Since you’ll be working from home, you’ll need a reasonably fast computer and a reliable high ­speed internet connection.
  • Heaps of patience.

Compensation

Our company doesn’t yet offer traditional benefits. Our benefits include an open vacation policy, the option to work your own hours from anywhere in the world, and the ability to have a voice in a small company.
If you are located in Utah, you’ll be hired as a W2 employee. Otherwise, you’ll be a 1099 contractor.

How to Apply

Please fill out the application form over at FormidableForms.com.