Work from Home, Help People, and Enjoy Free Travel!
To apply for this job please visit www.learndash.com.
Do you enjoy the satisfaction of helping someone solve a problem?
Are you the “go-to” person for tech support from friends and family?
Would you like to get paid to help people?
We are seeking a passionate and friendly person to join our team as a Customer Support Specialist where you’ll get the opportunity to make a real impact on people’s lives and businesses.
Great performance is rewarded with increases in both responsibility and compensation!
CUSTOMER SUPPORT SPECIALIST RESPONSIBILITIES
Provides technical support and guidance to users for the LearnDash WordPress plugin and associated add-ons by researching and answering questions; troubleshooting problems; maintaining & updating documentation; addressing pre-sales inquires.
CUSTOMER SUPPORT SPECIALIST DUTIES
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Escalates issues to senior support staff and engineering as needed
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending improvements.
- Improves system performance by identifying problems; recommending changes.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks.
- Responds to pre-sales inquiries.
- Avoids legal challenges by monitoring compliance with terms of service agreements.
SKILLS & QUALIFICATIONS
- Strong WordPress Competency is a Must.
- Customer Support or Related Experience Preffered.
- Basic Proficiency of CSS & HTML.
- Basic PHP Proficiency Preferred.
- Experience working in a remote capacity (strong time management skills).
- Bachelors Degree Preferred but not required given relevant experience.
LearnDash is the leading WordPress learning management system plugin. LearnDash powers the learning programs for major universities, small to mid-size companies, startups, entrepreneurs, and bloggers worldwide.