Do you enjoy the satisfaction of helping someone solve a problem?
To apply for this job please visit www.learndash.com.
Are you the “go-to” person for tech support from friends and family?
Would you like to get paid to help people?
We are seeking a passionate and friendly person to join our team as a Customer Support Specialist where you’ll get the opportunity to make a real impact on people’s lives and businesses.
Great performance is rewarded with increases in both responsibility and compensation!
CUSTOMER SUPPORT SPECIALIST RESPONSIBILITIES:
Provides technical support and guidance to users for the LearnDash WordPress plugin and associated add-ons by researching and answering questions; troubleshooting problems; maintaining & updating documentation; addressing pre-sales inquires.
CUSTOMER SUPPORT SPECIALIST DUTIES:
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Escalates issues to senior support staff and engineering as needed
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending improvements.
- Improves system performance by identifying problems; recommending changes.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks.
- Responds to pre-sales inquiries.
- Avoids legal challenges by monitoring compliance with terms of service agreements.
SKILLS & QUALIFICATIONS
- Strong WordPress Competency is a Must
- Customer Support or Related Experience Preferred
- Basic Proficiency of CSS & HTML,
- Basic PHP Proficiency Preferred.
- Experience working in a remote capacity (strong time management skills).
LearnDash is a WordPress LMS plugin that powers the learning programs for major universities, small to mid-size companies, startups, entrepreneurs, and bloggers worldwide.