Billing Analyst @ LearnDash

Work from Home, Make a Difference, and Enjoy Free Travel!

To apply for this job please visit www.learndash.com.

Do people describe you as detail-oriented?

Do you get satisfaction from helping people?

Are you a problem solver?

We are looking for a Billing Analyst to undertake billing and customer account tasks on a part-time basis. We’ll count on you to manage customer billing and account inquiries with a high degree of accuracy to guarantee customer satisfaction and our revenue.

The ideal candidate should have a keen eye for detail and a customer-service mentality. As this is a remote position, you should also be comfortable working with little supervision to meet tight deadlines.

Great performance is rewarded with increases in both responsibility and compensation!

BILLING ANALYST RESPONSIBILITIES

  • Address customer questions and complaints related to billing
  • Assist customers with inquiries relating to their product license(s)
  • Update and distribute invoices
  • Process payments
  • Issue refunds
  • Create affiliate accounts
  • Void affiliate commissions
  • Assist with customer account reconciliations
  • Resolve any issues or mistakes
  • Assist senior team members with billing & accounts related tasks

BILLING ANALYST REQUIREMENTS

  • Proven experience as a Billing Analyst or similar role
  • Good knowledge of electronic billing procedures
  • Excellent communication ability
  • Strong customer service skills
  • Attention to detail
  • Ability to work independently with little supervision
  • BSc/BA in accounting or similar field preferred but not required
  • Experience with WordPress and Zoho Subscriptions preferred but not required

ABOUT LEARNDASH

LearnDash is a WordPress LMS plugin powers the learning programs for major universities, small to mid-size companies, startups, entrepreneurs, and bloggers worldwide.