Customer Support Engineer

  • Full Time
  • Anywhere

Website PeachPay

Supercharging the WooCommerce checkout & payment experience

About PeachPay

PeachPay is a technology startup on a mission to supercharge ecommerce checkout and payments. We bring a sleek, modern checkout experience to ecommerce stores, increasing their sales and making it easier for customers to buy their favorite items. Think Amazon-style shopping, including the famous one-click checkout, but for a network of ecommerce merchants who previously could not compete with the frictionless shopping experience of Amazon.

Founded in 2020, with a product launch in 2021, we're growing quickly and looking to expand our team.

PeachPay has secured funding from a number of investors, including former founders in the ecommerce space, the company behind WordPress, and top venture capital firms.

Engineering at PeachPay

Our engineers work across the stack on a variety of projects. We look for people who are willing to learn new things daily, ask questions that guide our product direction, and take ownership of engineering projects from start to finish. Technologies we use include TypeScript, Node.js, and MongoDB, but it’s okay if you haven’t used these before. We believe that solid engineering fundamentals provide more value in the long run than trivia about current frameworks.

What does a Support Engineer role look like at PeachPay?

What drives us? Helping new merchants succeed with WooCommerce by empowering them with a world-class checkout & payment experience that they can offer their shoppers.

We know what it takes to write great software, and take pride in how our customers talk about our work. But there is still a lot to build and learn β€” and we need your help to make it happen.

Are you comfortable hopping across the human and technical side of software? Can you recognize a product-minded Support team when you see it? If yes, you're in luck: We are looking for a Customer Support Engineer to join our crew!

As a Support Engineer at PeachPay, you will be responsible for providing an amazing support experience to our customers. You will:

  • help WooCommerce merchants succeed with our checkout platform
  • walk the fine line between user β€œwants” and needs, keeping an eye out for trends and valuable product insights.
  • use critical thinking to identify and investigate bottlenecks and bugs.
  • validate new features and fixes, and suggest improvements.

Your role will often require you to solve tricky riddles that go far beyond basic troubleshooting. To succeed, you will need:

  • some hands-on experience with front-end development
  • a deep understanding of what it takes to build trust and empathy with the customer

In parallel with your main responsibilities, and depending on your experience, you will be encouraged to:

  • Learn more about front-end development and testing
  • Help us refine our customer-driven culture

Requirements
We are looking for a great writer and communicator with a highly developed sense of compassion and empathy. You:

  • possess native-level fluency in written English;
    understand how to build trust through clarity and empathy in writing
  • are comfortable with written, asynchronous communication and self-directed work

On a technical level, you:

  • understand how the web works and are comfortable with its core technologies
  • have some professional front-end development experience
  • are not intimidated by your browser’s Developer Tools

Benefits
Although we're still growing, we can offer some real perks that actually help your career.

  • Have a big impact β€” know the results of your work right away. Whether it's a new marketing campaign, product feature, or partnership strategy, our feedback loop is short.
  • Learn a lot β€” you will be expected to figure things out and take action.
  • Work on your own schedule β€” some people work best at 3 in the morning, and that's okay.
  • Be judged by your work, not fancy credentials.
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