Defiant, the makers of Wordfence, a security plugin installed on over 3 million sites, is seeking a Senior QA Engineer to join our entirely remote and fast-paced team.
This role is part of our QA team and will work closely with our Customer Support team to help resolve technical customer issues that require further investigation. In this role, you will:
- Acquire and maintain an excellent technical understanding of Wordfence and other Defiant products.
Work directly with our development and customer service teams to design and execute test strategies and test cases. This is a hands-on role that requires both defining testing needs and performing testing tasks.
- Provide 2nd tier customer support as needed. You will use your in-depth knowledge of our products gained through testing to help our customer support team resolve difficult cases. This role will work directly with our customers via email support to investigate technical problems and find solutions.
Requirements and benefits outlined on our site.