Building the most awesome help desk and customer support plugins for WordPress
Awesome Support is a small company dedicated to providing awesome, feature-rich plugins related to customer help desk and support operations. Their flagship product, Awesome Support, is probably the most feature-rich help desk plugin on the planet – coming in fully loaded with 25+ premium add-ons.
The company has recently made the strategic decision to create customer service and support plugins for “micro-niches” – plugins that have highly specific functions related to a particular industry.
The first available plugin under the micro-niche category is called, simply, PAID SUPPORT. Customers that charge for support on a one-off or recurring basis can now quickly set up their operations to collect payment, track tickets, re-bill for subscriptions and automatically redirect users to support purchase pages as necessary.
Additionally, the company is bringing Artificial Intelligence to WordPress help desk plugins – being the first in their niche to integrate with Google’s api.ai product.