A discussion has been started about support for commercial users on the WordPress forums as the support team looks for “a good baseline for how to distinguish between what is considered commercial support, and also be more transparent about the process that occurs when commercial support is discovered.”
The WordPress forums are effectively a free service run by volunteers. Paid support in this location might hurt developers of paid plugins as well. These are real pain points, so I’m glad to see this discussion in the open. 👍
