WooCommerce switches accounts to utilize WordPress.com credentials

WooCommerce has officially switched over to require WordPress.com account credentials. The announcement was made by Todd Wilkens, the new lead of WooCommerce within Automattic. Todd was formerly the head of mobile and chat products at Atlassian (HipChat, etc).

This change is “just” for a login, but considering WooCommerce probably has a couple hundred thousand users, it’s not a small change. Also, it further integrates what has previously been two pretty distinct ecosystems.

Now, when you attempt to login to WooCommerce, you are guided through a migration process that syncs your WooCommerce and WordPress.com accounts. Automattic says the change is to improve security and convenience.

From a security front, if you have two-factor authentication on a WordPress.com account, that can now be utilized for WooCommerce. For convenience, they say many customers already had .com accounts, so this prevented the need for separate logins.

The process of migrating is pretty seamless, from my experience. I discovered this change the other day and migrated my own account without issue. However, if I only used WooCommerce and didn’t have prior connection to other WordPress.com products, I think it could’ve been a bit offputting.

The team says in the blog post, and told me prior to publishing that post, that the migration has thus far been well received.

I’ve seen a few people say they think the move is off-brand for an eCommerce company; indeed, the WooCommerce/WordPress (much less WordPress.com) relationship is one of the core issues Automattic will have to tackle in general with WooCommerce.

In my new project, Commerce Notebook, I’ve done a ton of research into the broader eCommerce community, and the general portrayal I’ve seen of eCommerce with WordPress is that it’s a fine option, but it’s not the first option for serious eCommerce. Shopify has quite a foothold with influencers in that landscape, and it also seems quite popular to actual store owners, with a reputation for being easy to get started and use.

For WooCommerce to be a first-class eCommerce citizen, it’s obvious it can’t just be the most popular option. I realize this seems ridiculous, but it’s the way I’ve viewed it. It needs to prove its mettle and show it can be more than bolt-on eCommerce, but really shine for dedicated high-end eCommerce sites.

Shopify’s big pitch is customizability within a hosted ecosystem, so store owners don’t have to deal with all the challenges of software updates, hosting, and other stuff that makes running your store a challenge. Yet they promise this while also enabling additional store-power through the app ecosystem and third party integrations with their API.

If WooCommerce Connect evolves, it can be an equalizer to some of the benefits of Shopify. Also, evolutions of the underlying WooCommerce architecture, like orders moving out of custom post types, and a new checkout workflow, will be a big wins for scalability and user experience.

Anyway, that’s a bit more than just synchronized accounts, but it’s all means toward a similar end: making WooCommerce more awesome with the power behind WordPress.com, while not pigeonholing WooCommerce as eCommerce-but-only-use-it-if-you-otherwise-need-WordPress.

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