Pippin Williamson shares his story of learning to be good at supporting his products. Pippin highlights one of the hardest challenges, that a good support person is both good at problem solving and good at being empathetic with the customer. These are two hard qualities to mesh for a support person, but if someone can do it, they can really become a master of support.
When Brian broached the subject of stepping aside from his ownership in Post Status about a month ago, a couple of thoughts instantly came to mind…
In 2015 Envato invested $1.5 million dollars into Pressed — the white-label WordPress hosting service — for a one third stake in the company. Now they’ve fully purchased ownership in the business, and the majority of the Pressed team is now working for Envato on their new Envato Hosted offering. Envato began a partnership with…
The General Services Administration (GSA) recently launched the U.S. Web Design System 2.0. USWDS is a library of code, tools, and guidance to help government teams design and build fast, accessible, mobile-friendly government websites. It already powers nearly 200 federal sites, and 2.0 introduces a powerful toolkit of new features.
It’s time to discuss blockchain technology from the perspective of the WordPress ecosystem, to discuss threats, opportunities, and generally discover how this emerging sector could impact WordPress.
WordPress 3.6 introduced the Heartbeat API. It’s an exciting API that opens up a whole bunch of possibilities for various core features or plugins, or even themes, to utilize. Pippin Williamson gives a nice introduction and example use case for the Heartbeat API, and Stephen Harris has also completed a three part series for wpTuts+…
Next time the WordPress Community starts a discussion over GPL, lets try and understand the starting point of the ideas on the other side.
