Pippin Williamson shares his story of learning to be good at supporting his products. Pippin highlights one of the hardest challenges, that a good support person is both good at problem solving and good at being empathetic with the customer. These are two hard qualities to mesh for a support person, but if someone can do it, they can really become a master of support.
Here’s some insight from Tom Harman on BuzzFeed’s Design Process. I thought it was an interesting post, especially how he outlines the phases of product design (Define , Explore, Refine, Build, and Learn).
Mark Westguard is the founder of WS Form and an invested member of the WordPress Community.
Kevin Ohashi has this year’s WordPress hosting performance benchmarks review up on Review Signal, and it’s another great analysis. He reviewed 19 hosts and for some of them testing multiple configurations. He covers the biggest players and some I had never heard of. All of the tables with test results are sortable if you click…
Coen Jacobs posted about a couple of examples where theme authors were bundling commercial plugins into their commercial themes. This is incredibly dumb, which Coen gives good reasons as to why. The comments are also worth reading. And for an extra note, it makes no difference whether the plugin is free or paid to me,…