Member Spotlight: Jeff Betancourt

Jeff Betancourt is a Senior Customer Advocate Specialist at StellarWP at Liquid Web. He joined the WordPress community in 2019 as a part-time subscription specialist at GiveWP. Since that time his position has grown to become a full-time advocate for StellarWP customers, helping them manage licenses and subscriptions, and often getting “thank you” in response to requesting they bring their account current.

Jeff is an organizer of WordCamp Rochester, an avid traveler, and is passionate about helping others.

What do you enjoy most about working in WordPress?

What I enjoy the most about working with WordPress is its active and welcoming community. It’s the first time I’ve entered an industry and had the opportunity to meet so many people from different walks of life, including solo website builders, agency owners, CEOs, and more. Observing the commitment of these community members to the open-source project and WordCamp is highly motivating and has encouraged me to become more involved within the WordPress community. This kind of atmosphere cultivates a great sense of fulfillment during community events, which in turn positively impacts my career.

As I meet people within the WordPress community who use the products that my company offers, they become more than customers whose success I want to see. They become partners in our shared journey towards success.

What do you love most about your Post Status membership?

Although I’m not an active poster in Post Status Slack, I am an active lurker. The information sharing that happens within the Post Status community is really awesome. I’m learning constantly and admire the open and honest discussion that happens there.

I’m also an avid fan of the newsletter and the posts on the site. Reading both helps me stay caught up on all the latest and greatest happening within the WordPress community.

What business/web/WordPress advice do you have for others in our industry?

I strongly recommend making it a personal goal to consistently give back to the WordPress community. The connections you establish and the experiences you gain through this will prove to be incredibly valuable. For product companies, investing in a well-rounded Customer Success and Account Services team is a strategic move. This team will play a crucial role in ensuring your customers’ success with your product, as well as safeguarding customer accounts and recovering any lost subscription revenue. It’s an investment that will pay off in the long run.