The WordPress Handbook – 57 Resources For First Time WordPress Users

Siobhan McKeown interviewed Om Malik for her pending book on WordPress, and came away with some interesting insight from Om that I think is valuable for any of us that take part in online conversations.

Does WordPress core have a voice and tone problem with its automated messages? That’s the argument from Fred Meyer on WP Shout. He gives a compelling argument: One of WordPress’s greatest and most fixable weaknesses is its own use of words. Words have power: power to define new users’ impression of the seriousness of WordPress…

Pippin Williamson shares his story of learning to be good at supporting his products. Pippin highlights one of the hardest challenges, that a good support person is both good at problem solving and good at being empathetic with the customer. These are two hard qualities to mesh for a support person, but if someone can…