“Scope grows in minutes, not months. Look after the minutes, and the months take care of themselves.” Des Traynor gives an example account of a “small” change that probably feels familiar with any client services provider. I personally believe that we should say “yes” to some of these requests, but we should be quickly calculating the consequences of each small change we agree to, and be sure the client is made aware that we’re doing them a favor when we perform a task, however small, that is out of scope.
