Tips on providing efficient product support
Steven Gliebe did a considerable amount of research when he realized he may be ready to hire support help for his theme shop, Church Themes.
So, he asked others in the industry for advice. One of his primary takeaways was the following:
When a theme or plugin seller has success, their increased support burden will reduce their available development time. The solution is first to become efficient at support then hire help when truly necessary.
The result of his research is interesting, and I’m also encouraged that Stephen got such good answers and feedback to his questions when he posed them to his peers.