🎄 Joshua Strebel shares how Pagely takes two weeks of company-wide downtime for Christmas and New Years’ — without causing any disruption for customers:
“We start communicating with our customer base in October about our upcoming holiday hours and offer assistance to prepare – encouraging customers to engage with us now to prepare for later.
We feature our closure dates on our newsletter and pretty much all other announcements up until the time we’re out.”
Pagely also reduces the number of on-call shifts over the break to about three shifts per employee that are selected to fit their holiday schedule
The result:
“We cut actual SupportOps hours worked by 75% for 2 weeks and still responsibly addressed all our customer support obligations. Support load was down by approx 59% during this time as clearly we were not the only ones on vacation.”
