Over at WeGlot, they’ve put together…

Over at WeGlot, they’ve put together a detailed summary of how they’ve scaled their support capacity with HelpScout to handle 500 customer emails a week and non-stop live chat. That meansย 70+ conversations a day and a commitment to never shut down for the day with a client who is still waiting for a response.

In thisย area, being better is also being different. Nearly half of all consumers will take their business elsewhere after a poor experience, and 40% will pay more to get aย superior experience. As the WeGlot teamย points out, “awesome customer service” translates to “full-fledged marketing leverage.”

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