Over at WeGlot, they've put together a detailed summary of how they've scaled their support capacity with HelpScout to handle 500 customer emails a week and non-stop live chat. That means 70+ conversations a day and a commitment to never shut down for the day with a client who is still waiting for a response.
In this area, being better is also being different. Nearly half of all consumers will take their business elsewhere after a poor experience, and 40% will pay more to get a superior experience. As the WeGlot team points out, “awesome customer service” translates to “full-fledged marketing leverage.”