Support Dash has announced they are transitioning from a standalone in-dashboard customer service app to a HelpScout app. Ben Sibley says the new app “will reduce the time you spend on support by providing you with key information inside every ticket. This includes your users’ URL, browser, WP version, and more.”
This is pretty quick iteration for Support Dash. Their beta launch was in July. I hope this new direction works well for them. I know HelpScout is a very good customers service app and it’s used by a number of WordPress companies. This could be a great tool for them.
I’m not familiar with Support Dash, and it isn’t clear from their new home page – what did they do before this transition?
Yeah, it’s a little tough to see now that they’ve removed the marketing copy. It’s essentially an in-dashboard customer service management app for people that sell themes / plugins.
I’ll send a note to Ben w/ your feedback. They still need to say what they used to do 🙂
Here are some images and more of a description too http://www.wpkube.com/support-dash/
They pitched their product on The Challenge Episode 1. A lot of the judges feedback was exactly in the direction of this new pivot.
http://mattreport.com/wordpress-startup-challenge/