WPTavern has some excellent thoughts on communication, especially when it comes to developers informing their users about the status of their projects. Developers give little thought to how they would handle emergencies — such a security breach — until it happens. Plan ahead, because actions (or the lack thereof) can truly damage a business.
Jeff said one of my Notes (on the W3TC thing) helped inspire his post and I’m really glad to see him run with. Now where’s my backlink, Jeff!? Come on man…