Making customer service human
For too long, companies have been automating customer service, but that depersonalises the relationship. It’s time to make customer service human again.
For too long, companies have been automating customer service, but that depersonalises the relationship. It’s time to make customer service human again.
Bet Hannon, CEO of AccessiCart, talks with Cory Miller about her journey in starting an agency focused on accessibility and e-commerce in the WordPress space. She highlights the importance of accessibility, not only as a legal requirement but also as a means to enhance the user experience for all visitors. Bet emphasizes the need for WordPress professionals to continually educate themselves about accessibility and user experience best practices, collaborate with communities, and consider the diverse needs of users with disabilities. By prioritizing accessibility and optimizing user experiences, we can create inclusive websites that benefit all users.
Carl Smith runs nGen Works, a design and development studio that is fully distributed. He’s also a co-host on one of my favorite podcasts, BizCraft. In this article from Net Mag / Creative Bloq, Carl talks about some key traits for successful remote workers, and also talks about how to support remote workers as managers….
I’m really excited to finally announce the Post Status Publish presenters. There are twelve awesome folks (plus me) ready to share their knowledge with you. I have already said that I wanted to make Publish feel like the hallway track, and I think you’ll see that in this format. First off, only one or two…
Templatic has written a really informative post describing their processes for developing commercial themes. They talk about doing market studies, creating mockups, design and development, project management, quality assurance, documentation, and more.
There are things that both the organizers — and all levels of attendees — can do to make sure that events are as low-stress as possible.
WordPress 5.9.1 released. REST or AJAX? Plugin dependency feature plugin. Testing, security, new themes and CSS standards. PHP benchmarks and more.