Making customer service human

ByBrian Krogsgard Posted onJune 5, 2013January 31, 2015 Updated onJanuary 31, 2015

Business

For too long, companies have been automating customer service, but that depersonalises the relationship. It’s time to make customer service human again.

The WP Agency Journey with Bet Hannon of AccessiCart-Post Status Draft

ByCory Miller May 12, 2023May 16, 2023

Bet Hannon, CEO of AccessiCart, talks with Cory Miller about her journey in starting an agency focused on accessibility and e-commerce in the WordPress space. She highlights the importance of accessibility, not only as a legal requirement but also as a means to enhance the user experience for all visitors. Bet emphasizes the need for WordPress professionals to continually educate themselves about accessibility and user experience best practices, collaborate with communities, and consider the diverse needs of users with disabilities. By prioritizing accessibility and optimizing user experiences, we can create inclusive websites that benefit all users.

Business | Design

How to manage a distributed team

ByBrian Krogsgard March 5, 2014January 31, 2015

Carl Smith runs nGen Works, a design and development studio that is fully distributed. He’s also a co-host on one of my favorite podcasts, BizCraft. In this article from Net Mag / Creative Bloq, Carl talks about some key traits for successful remote workers, and also talks about how to support remote workers as managers….

Business | Hosting

Publish presentation announcements

ByBrian Krogsgard November 1, 2016November 27, 2016

I’m really excited to finally announce the Post Status Publish presenters. There are twelve awesome folks (plus me) ready to share their knowledge with you. I have already said that I wanted to make Publish feel like the hallway track, and I think you’ll see that in this format. First off, only one or two…

Business | Design

How Templatic develops commercial themes

ByBrian Krogsgard August 5, 2013January 31, 2015

Templatic has written a really informative post describing their processes for developing commercial themes. They talk about doing market studies, creating mockups, design and development, project management, quality assurance, documentation, and more.