Making customer service human
For too long, companies have been automating customer service, but that depersonalises the relationship. Itβs time to make customer service human again.
For too long, companies have been automating customer service, but that depersonalises the relationship. Itβs time to make customer service human again.
The first WordPress conferences of 2018 will soon be upon us. Two to point out: LoopConf is happening from February 21 to 24 withΒ a solid speaker lineup. It’s back in the same venue at Salt Lake City, Utah. If you’re a WordPress developer, or if you want to mingle with some, this event provides an…
In this episode of Post Status Excerpt, Cory comes back freshly tanned from CaboPress to share his experiences and one big takeaway point that everyone can appreciate.
Kyle Neath isn’t a fan of Unicorn culture in tech-land. He would like to see more people aim to create what he qualifies as family businesses, and aim for smaller (more niche) customer bases, provide better service, build companies that are good to employees, andΒ grow more slowly. People donβt start hacking on projects anymore, they…
The WordPress project, software, and community are equally important. They all play a role in ensuring growth, progress, and success. A sizeable economy of users, builders, and business owners depends on it. Thatβs why staying informed is vital. And so much of the reporting and learning opportunities come from unofficial sources. We need more people within the WordPress community who are interested in writing and more places to amplify their voices.
Natasha Golinsky is Principal and Lead Project Manager for On Purpose Projects. Learn how she kills scope creep and gets paid for discovery.
Jilt has announced they have stopped taking new accounts, and they will be shutting down on April 30, 2022. Existing customers will be able to use Jilt’s service and support until that time. π I spoke with Beka Rice and she shared the following: Max, Justin, and I still lead the SkyVerge team inside of…