Making customer service human

ByBrian Krogsgard Posted onJune 5, 2013January 31, 2015 Updated onJanuary 31, 2015

Business

For too long, companies have been automating customer service, but that depersonalises the relationship. It’s time to make customer service human again.

Business

Customers don’t care about ideas

ByBrian Krogsgard September 18, 2013January 31, 2015

Brian Casel has written a great post debunking a never-ending myth that ideas by themselves are valuable. Brian tells us how to differentiate ourselves with how we solve problems and how we serve our clients. I also love his note about how to handle nay-sayers of our projects.

Figuring Out What You Want to Do in the World of WordPress

ByCourtney Robertson September 8, 2021June 30, 2022

Discover what you really want to do in your career. Identify and acquire the minimum skills and tools you need to master.

Post Status Excerpt (No. 43) — Accessibility Roundup with Amber Hinds

ByOlivia Bisset January 27, 2022June 3, 2022

US digital accessibility-related lawsuits reached a rate of over 10 per day in 2021 with over 4,000 in total, up 15% from the previous year.

Business

Ghost 3.0, the open-source blogging platform…

ByDan Knauss October 25, 2019

Ghost 3.0, the open-source blogging platform founded by John O’Nolan, was released this week. The headline feature is a “new business model,” which aims to help writers use memberships and subscriptions to make a “sustainable living” as “independent publisher[s] in 2019.” Ben Thompson has an interview with John that provides some of the backstory and…