For too long, companies have been automating customer service, but that depersonalises the relationship. It’s time to make customer service human again.
Brian Casel has written a great post debunking a never-ending myth that ideas by themselves are valuable. Brian tells us how to differentiate ourselves with how we solve problems and how we serve our clients. I also love his note about how to handle nay-sayers of our projects.
Discover what you really want to do in your career. Identify and acquire the minimum skills and tools you need to master.
US digital accessibility-related lawsuits reached a rate of over 10 per day in 2021 with over 4,000 in total, up 15% from the previous year.
Ghost 3.0, the open-source blogging platform founded by John O’Nolan, was released this week. The headline feature is a “new business model,” which aims to help writers use memberships and subscriptions to make a “sustainable living” as “independent publisher[s] in 2019.” Ben Thompson has an interview with John that provides some of the backstory and…
Eric Chuang 莊桓亦 and Hend Chen 陳瀚宇 have organized a hybrid WordCamp for the WordPress community in Taiwan and beyond.
Cory and David discuss three books WordPress professionals should read as well as the way they make updates to WordPress.