The six month speed bump

The six month speed bump is just one bitΒ of great information I got from Andrew Spittle’s advice on scaling support teams, based on his tenure as Automattic’sΒ head of support (Note, I’m inserting my own paragraph breaks for the sake of readability): Here’s one way that collective 6-month speed bump plays out. When people join their…

The Year Without Pants
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The Year Without Pants

Scott Berkun’s The Year Without Pants is a first person narrative of his time employed at Automattic from August 2010 to May 2012. Berkun entered Automattic as employee number fifty six when the company was replacing its totally flat structure with a team-based one. Berkun’s story centers around his experience managing Team Social, which was…

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